Welcome to FCIPTV (“we,” “our,” or “us”).
Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase on our website fciptv.com (the “Site”).
1. Information We Collect
We collect the following types of information to improve our services and provide a better experience:
Personal Information: such as your email address and WhatsApp number when contacting us or purchasing an IPTV subscription.
Technical Information: including your IP address, browser type, device information, and pages visited.
Cookies and Tracking Data: to personalize your experience and analyze site performance.
2. How We Use Your Information
We may use your information to:
Process and complete your orders.
Provide customer support and respond to inquiries.
Send order confirmations, renewal reminders, or promotional offers (only if you consent).
Improve our services and website functionality.
Prevent fraud and ensure account security.
3. How We Protect Your Data
We take data protection seriously. Your information is stored securely, and we use SSL encryption to protect sensitive data such as payment details.
We never sell, rent, or share your personal data with third parties except:
When required by law.
To trusted payment processors or partners who help deliver our services (and are bound by confidentiality agreements).
4. Cookies Policy
Our website uses cookies to:
Keep you logged in to your account.
Remember your preferences.
Analyze traffic and improve performance.
You can disable cookies in your browser settings, but some site features may not work correctly.
5. Third-Party Services
We may use third-party tools such as:
Payment gateways to process transactions securely.
Live chat systems (e.g., Tawk.to) to provide real-time support.
Analytics tools (e.g., Google Analytics) to understand site performance.
These providers have their own privacy policies regarding the data they collect.
6. Your Rights
You have the right to:
Access, correct, or delete your personal information.
Withdraw consent for marketing communications at any time.
Request information about how your data is processed.
To exercise these rights, contact us at:
📧 Support@fciptv.com
7. Data Retention
We retain your data only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📧 Support@fciptv.com